FAQ
NinerTech Frequently Asked Questions:
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Where are you located?
- We are located on the UNC Charlotte campus inside of the Popp Martin Student Union - Room 124. We are down the hallway from the Barnes and Noble Bookstore, not inside of it. The closest parking deck on campus is the Union deck.
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What services do you provide?
- We have certified in-store technicians that work to repair Apple and Dell laptops for students, staff, and faculty of UNC Charlotte. We can provide hardware services on these brands.
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What if I have something other than Apple or Dell, or I need my phone fixed?
- If you have a brand other than Dell or Apple, we recommend Charlotte Tech Repair. They are located right by campus.
- 1001 E WT Harris Blvd Charlotte, NC 28213. (980) 446-0767
- If you have a brand other than Dell or Apple, we recommend Charlotte Tech Repair. They are located right by campus.
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What are your store and service hours?
- Our retail store is open Monday-Friday 10am-4pm.
- Our service center is open Monday-Friday 10am-2pm.
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Do you need an appointment for service?
- No, we are walk-in only between the hours of 10am-2pm.
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What discounts do you offer?
- We offer educational pricing on laptops and iPads for all UNC Charlotte students, staff, faculty, and alumni. Discounts are already pre-applied. You will need to present a valid UNC Charlotte ID upon your purchase.
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Do you hire?
- We do! We will post any openings we have on Hire-A-Niner. On Hire-A-Niner, you can upload an application that includes your resume and a cover letter. We thoroughly review all applications, and will contact you based on our needs.
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Do you fix laptops without a warranty?
- Yes! You will be charged a non-refundable bench fee of $20 to check in your device without a warranty. After our technicians review your device's needs, they will send you a quote. The $20 bench fee paid upfront will be applied to the repair. We will not move forward with the repair until the quote is approved or rejected by the customer.
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Do you offer loaner laptops while mine is being repaired?
- The Atkins library on campus allows students to rent laptops for free! More info can be found here.
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Do you offer software help?
- We focus on hardware repairs at NinerTech. OneIT can help with select software issues with UNC Charlotte platforms. You can submit a help desk ticket online here or you can visit their walk up help desk in the library.
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What is NinerCare?
- NinerCare is a 4-year extended warranty we offer on our Apple and Dell laptops.
- This will cover accidental damage and one year of loss and theft coverage, with no additional service fees.
- You may also purchase NinerCare for Dell and Apple laptops not originally bought from NinerTech.
- There will be a price increase, and the laptop will need to be less than 1 year old and in brand new condition.
- You will need to come in store with your laptop and proof of purchase receipt before you can add NinerCare.